Booking terms and conditions
Booking Terms & Conditions
- Charges are per child with sibling discounts available
- Children outside of your immediate family should not be added to your account, unless you are a working childminder
- We require all customers to book online in advance. No cash will be taken at group.
Please make your own account for your own family.
For example if a child is not yours, do not add them to your account.
(If you are a childminder, please contact your local franchisee to discuss a discount)
For cancelled sessions we offer credits. We do not offer cash refunds – if you cancel a booking no less that 12 hours before the class starts, a credit will be offered. Our credits can be redeemed against merchandise, parties and sessions.
Please note that under no circumstances will a refund be made in the event of a national lockdown. Sessions will be credited or moved online.
We ask that you do not attend a session if you or your child are showing any Covid related symptoms.
BOOKING TERMS & CONDITIONS
Online Booking via Jiggywrigglers.com. Payments will be taken and managed via Stripe
Spaces for sessions remain on a first come first served basis. Multiple / block bookings are offered, but you can also book individual sessions
Once payment has been made in full, an email confirming your place and the weeks included in your booking will be sent to your registered email address.
To book or cancel classes please do this via your customer portal. If you are unsure then please contact firstname.lastname@example.org
Refunds on Sessions or Events
A booking or event may be cancelled provided you inform Jiggy Wrigglers Ltd prior to its commencement by cancelling your booking via your customer portal.
If cancelled no less than 12hrs before the class commences, a future class will be credited without additional cost.
If you fail to cancel your booking within 12hrs hours of the class commencing, it will be at the discretion of the franchisee whether to offer a credit a or retain the fee.
If you fail to attend a class without prior notice, no credit will be given.
Jiggy Wrigglers do not offer cash refunds, but can offer a credit up to the value of the original booking as long as the required notice has been given.
A credit can only be used in the franchise territory that the original booking was made.
A credit has an expiry date of 12 months from date of issue
We operate a franchise model.
Jiggy Wrigglers sessions will be provided to you by one of our Franchisees. Your booking (and any contract formed as a result) shall be between you and the relevant Franchisee who is licensed to provide our services.
We may re-sell your place when you cancel
Where you cancel your session place, we may at our absolute discretion try to sell the available space to another customer. A credit in any other circumstances where you cancel a session shall be at our sole and absolute discretion.
Birthday Party Cancellations
Payment in full is required to secure your party booking.
You may have the opportunity to adjust your party/venue *Subject to availability*
A party booking is not confirmed until the full payment has been made.
There is an administration charge of £15 for any birthday parties that are cancelled by the customer, outside of the 15 day notice period.
Cancelling a party less than 15 days prior to the party date (and not re-scheduling) will result in 50% of the party fee being retained by the Jiggy Wrigglers franchisee. Subject to availability, a rescheduled party must take place within 60 days of the original party date booking, or the full fee will be retained.
Cancelling your party less than 7 days prior to the party date (and not re-scheduling) will result in 100% of the party fee being retained by the Jiggy Wrigglers franchisee. Subject to availability, a rescheduled party must take place within 60 days of the original party date booking, or the full fee will be retained.
- Only a full payment secures a party booking.
- You will have the opportunity to adjust your party/venue details at the final payment stage
- Please note that a party is not confirmed until the full payment has been received.
In the event of a national or regional lockdown all 7 and 15 days cancellations terms will apply unless rescheduled for a later date or virtual party.
Supervision and withdrawal of service
All children must be supervised at all times and not left unattended. Jiggy Wrigglers session leaders are not responsible for attending children at any time. Any children behaving disruptively may be asked to leave the group.
Should a carer or associated visitor behave in a way that Jiggy Wrigglers feels is unreasonable or unsuitable then the company reserves the rights to withdraw the provision of classes to the customer.
Cancellation of Classes policy by Jiggy Wrigglers :
Jiggy Wrigglers Ltd will endeavour to run classes during bad weather such as snow and ice, however in some cases sessions may have to be cancelled. A Jiggy Wrigglers leader will endeavour to update parents through text or email, so please ensure all contact details are kept up to date.
An alternative session will be offered for a different date in the event that a session is cancelled.
If we need to cancel sessions due to Covid or changes to Government guidelines, you will be credited, or where possible, sessions will be moved online.
Parents are asked to keep their child at home if they have a serious infection and to inform the setting as to the:
nature of the infection so that other parents can be alerted.
Please keep your child at home if he/she:
Has a fever or has had one in the previous 24 hours
Has had an upset stomach or Diarrhoea in the previous 48 hours
Has heavy nasal discharge
Has discharging eyes
If your child is displaying any of the symptoms of possible communicable diseases such as:
Measles – Chicken pox – German measles – Whooping cough – Impetigo
Scarlett fever – Hand, foot and mouth disease – Norovirus
We cannot offer a refund for a lesson missed due to illness but if you cancel within the cancellation timescales you will receive a credit for another session
Jiggy Wrigglers offer discounts of up to 50% for siblings and twins, if brought by one adult sitting within the group.
Parents / guardians / carers are responsible for all of their children at all times and the Jiggy Wrigglers session leader will not be held responsible if for instance a parent needs to take one sibling to the toilet etc.
Commitment to Equal Opportunities:
At Jiggy Wrigglers we have a commitment to ensure that the equipment and activities are value and worth to everyone regardless of race, culture, language, gender, age, experience, religion, background, ability or disability.
The information on this form contains personal data.
Jiggy Wrigglers will record, process and keep your personal information secure in accordance with the Data Protection Act 1998. Information will not be passed onto a third party.
Videos, photographs and confidentiality
We love you taking pictures or videos of your children during the course provided it doesn’t interfere with the session. In addition please always be sensitive of taking pictures of others without their permission. If you are asked to stop, please respect the rights and wishes of others.
Protection of property
Please note that property left in prams or bags is your responsibility and not the responsibility of Jiggy Wrigglers or the venue.
Health & Safety and Hygiene Policies:
Jiggy Wrigglers follows rigorous internal checks of the venue and its own equipment to ensure that they are clean and safe. Daily Risk Assessments are conducted.
IF Children remove their shoes during a session they are encouraged to wear non slip socks to avoid injury as some of the venues have hard flooring.
Intellectual property rights belong to us.
All intellectual property rights in our sessions or any other services, including any materials provided to you in our provision of the same belongs to us or our third party licensors. Unless otherwise permitted by these terms, you must not permit any other person to use or benefit from any materials or information provided to you in the course of us providing you with our Services.
Changes to our Terms and Conditions
Jiggy Wrigglers from time to time may need to update or change these T&Cs. It will inform you of changes through regular channels of communication and you have 7 days to opt out of accepting changes in writing.
Failure to do so will entitle Jiggy Wrigglers to treat this agreement with you as being updated with the changes.
Jiggy Wrigglers Terms and Conditions are aimed to offer and present a fair structure to all who attend. We aim to provide our clients with the highest quality sessions we can give.
Please note participation of a Jiggy Wrigglers session is entirely at your own risk without any proven negligence or breach of duty or care or lack of due diligence by Jiggy Wrigglers or any of its employees.